Returns
Returning apparel.
Version 1.1, 4 November 2026.
How to send back an item you ordered from the shop, in short. The Refunds page has the full terms, which this page never replaces (Refunds, 2.2 and 2.4).
Misprinted, damaged or wrong items
- Contact us as soon as you can, ideally with a photograph. There is no deadline that takes away your legal rights.
- We arrange a replacement, repair, price reduction or refund, and we pay any return cost. Most misprints and damage are replaced by our print partner, so you usually do not need to send the item back.
Wrong size or change of mind
- Tell us within 14 days of receiving the item (or the last item of a split delivery), then send it back within 14 days of telling us.
- Return it in the condition you received it. You may try it on as you would in a shop; we deduct only for a loss in value caused by handling beyond that.
- You pay the cost of sending it back, to the address in your return email.
- We refund the item price and the standard delivery you paid.
Cancel before printing
You can cancel the whole order for a full refund until it goes to print.
Your refund
We refund within 14 days of your cancellation, to the card or PayPal account you paid with, in US dollars, with no fee. For a returned item we may wait until we receive it or your proof of posting, whichever is first.
How to start a return
- Use the form on the Refunds page with your order number and email, or email or call us.
- You do not need an account, a reason or a particular form. We acknowledge every online request at once by email.
Memberships are not returned: they are cancelled for a refund, as the Refunds page explains (Refunds, 2.1). The member T-shirt is covered by the misprinted, damaged or wrong items rule above.
Questions about your order? Email or call us: support@numaverse.org · +27 21 830 5200. Contact